Your Call Center Partner
Big Business Resources without the Big Capital Cost. Get the experience of a large company and the attention that you deserve.
Our Services
We offer near-shore outsourcing with inbound and outbound capabilities, a neutral time zone, professionally trained bilingual agents, real-world experience, and the complete support of our Executive Team.
Receivables Management
- Loan Servicing and Collections
- Bill Payment Processing
- Accounts Receivable Management
- Transfer Agent
Technical Support
- Tech Support for Software and Mobile Applications
- Help Desk Support for Home Computer Users
- Website Navigational Assistance
- Software Setup and Installation
- Software Troubleshooting & Diagnostics
- Software and Application Training
Sales and Marketing
- Sales and Retention
- Member Acquisition
- Subscription Management
- Sales Lead Generation
Customer Engagement
- Customer Care and Support
- Activation Services / Data Verification
- Welcome Calls / Service Introduction
- Schedule Appointments
- Market Research and Survey
- Fundraising
- Post Sales Follow-Up
About Us
The C4 Global Solutions' Executive Team brings decades of call center ownership and upper-level management from both domestic and international business platforms.
Gregory A. Cappa
President/ CEO
Mr. Cappa started in the ARM industry in 1988 as an entry-level, collection agent.
Christopher H. Buehrle
(1967-2017)
Managing Partner
Chris Buehrle began his success in 1993 as the founder of National Asset Recovery Services (NARS).
Glen D. Myers
Managing Partner
Glen Myers comes to the C4 Global Solutions’ team with more than 35 years of proprietary business experience.
Our Approach
Mr. Cappa started in the ARM industry in 1988 as an entry-level, collection agent. Over the next 20 years, Mr. Cappa rose through the ranks and in 2003 joined NARS as Executive Vice President.
In this ever-evolving industry it is important to be flexible and adaptable to advances in technology, changes in legal regulations, and the needs of consumers.
We ensure compliance with all industry regulations including as FDCPA, HIPAA, TCPA, and CFPB through regular scheduled monitoring and auditing.
C4 Global Solutions strives to maintain our clients' brand image and valued reputation.
We work tirelessly to maintain our record of high-quality performance on every account. C4 Global Solutions is the cost-effective answer to expanding your company’s customer service experience. Our experienced agents have the “soft touch” required by all of our clients.
Our Process
1
Assessment
C4 Global Solutions uses surveys, interviews, and observation to conduct a comprehensive service audit.
2
Planning
C4 Global Solutions will identify the technology, training, and processes needed to take your service team to the next level.
3
Implement
Once we have executive buy-in, we oversee the implementation process from start to finish.
4
Efficiencies
C4 Global Solutions monitors Key Performance Indicators at 1-week intervals, adjusting strategies as needed.
Why Jamaica
Labor Excellence
Jamaica is one of the few countries in the Caribbean and Latin America where the quality of employee continues to improve yet wages have remained relatively stationary. Many US states are considering raising the minimum wage which will greatly impact bottom lines of the ARM/BPO companies.
Proximity to the US
Our clients enjoy spending time in our sites and cultivating relationships with the agents that interact with their customers. The ability to travel to Jamaica, directly, from most major, US cities is a huge convenience for our clients. Jamaica is a mere 100-minute flight from Miami and most U.S. carriers offer multiple flights per day. No need to spend days traveling to and from other destinations on the other side of the globe.
Language Advantage
Jamaica is one of the only countries in the Caribbean and Latin America where English is the primary language. This gives Jamaica a huge advantage against other call centers in the region. Jamaica enjoys an abundance of highly educated, motivated, English-speaking talent.
Culture
The country of Jamaica thrives on its reputation of being one of the most desired tourist attractions in the world. The Jamaican people’s ability to acclimate to the U.S. culture is a huge advantage in servicing and communicating with the American people. This is a very important benefit to our clients and their customers.
Why Dominican Republic
Language Advantage
The Dominican Republic is one of the largest bilingual populations in Latin America and the Caribbean. Santo Domingo, the capital and largest city of the Dominican Republic, boasts a total population of over 3M people creating an abundance of viable candidates.
Culture
One of the most attractive vacation areas in the Caribbean is the Dominican Republic. The exposure to the US culture is a huge advantage over some of the less-visited countries in the region. This exposure allows our candidates to understand and identify with the cultures of the consumers they will be servicing on a daily basis. Over 35% of the working population of the DR has visited or lived in the US at one time or another.
Proximity to the US
The DR is approximately a 2 hour flight from Miami, Florida. This allows our clients to easily travel to the island and work with the agents that our servicing their business. Almost all of our clients enjoy spending time with their extended teams and also enjoy being able to travel there without going half way around the globe.
Labor Excellence
The Dominican Republic has become one of the “go to” countries for the BPO industry. The DR boasts over 34,000 BPO positions in Santa Domingo. The availability of qualified, bilingual agents allows C4 to launch and scale up projects quickly, often in a much shorter period of time than other centers in the region.
Why C4 Global Solutions
Experience
The principals of C4 Global Solutions have been operating call centers in Jamaica since 1999.
Through their extensive years of operating on the island, the C4 team has identified an extensive pool of top agents, management, and other professional positions..
Flexibility with Partners
C4’s approach to partnering with clients is to duplicate the processes, techniques and approaches of their internal teams. We view our relationship as an extension of our client, not just another outsourcer. We welcome our clients to assist us in developing training, and managing our team so that the customer experience is always positive and consistent.
Compliance
Our industry has changed dramatically over the past 5 years and Compliance is a buzz word that has entrenched the ARM/BPO sectors. C4 is 100% committed to adhering to the new playing field that has impacted each bank, retailer, and lender across the industry. The cost in the U.S. to maintain new departments such as Quality Assurance, Compliance, and other support teams has significantly impacted the bottom line of these businesses. Partnering with C4 can increase your ability to stay compliant at a significantly lower cost.